Welcome to our FAQ section!

Product Information

• 1. What materials are used for your custom packaging?

  We offer a wide variety of paper materials for custom packaging, including kraft paper, white cardboard, uncoated paper, art paper, corrugated paper, gold/silver card paper, specialty paper, and recycled paper. All materials comply with environmental standards, ensuring minimal environmental impact. Depending on your specific requirements, we can recommend the most suitable packaging materials to ensure durability, visual appeal, and sustainability.
  
  If you're unsure about the material options, feel free to contact us. You can also visit our blog, where we provide detailed information about the characteristics, applications, and environmental benefits of different materials to help you make an informed decision.

• 2. Can I customize the size of the packaging for my products?

  Yes, we offer 100% customization for the size and shape of packaging products such as paper tubes, paper boxes, paper bags, self-adhesive labels,washi tape, and more. Simply provide us with the dimensions, and we will tailor a packaging solution to meet your needs.

• 3. Do you offer eco-friendly packaging options?

  Yes, we specialize in providing sustainable packaging solutions. Our products are made from recyclable, reusable, biodegradable, and compostable materials, all crafted from 100% virgin pulp, with no plastic involved. Additionally, we explore natural materials such as soy-based inks, plant fibers, biodegradable coatings, and oil-resistant paper linings for solid cosmetics (such as deodorants, lip balms). We are committed to offering sustainable alternatives for packaging.
  
  For more details on sustainability, please refer to our mission and sustainability page or our blog.

• 4. Can I add my brand or logo to the packaging?

  Absolutely! We offer printing services to imprint your logo, brand name, or any custom design onto the packaging. We support various printing techniques such as foil stamping (gold/silver), spot UV, embossing, debossing, texture stamping, matte finishes, die-cutting, laser engraving, varnishing, laminating, screen printing, and more. Whether it’s a simple logo or full-color design, we can meet your branding needs. We also offer different materials to enhance the packaging effect or performance, such as linings, handles, ribbons, and molded pulp.
  
  For more details on printing techniques, please visit our blog.

• 5. Do you have stock products available for sale?

  No, we focus exclusively on custom packaging solutions, so we do not carry stock products. Every order we process is customized based on the client's specific needs, ensuring that each product is designed and manufactured to your unique specifications. This approach allows us to provide the highest quality and most personalized packaging services.

• 6. How is product quality guaranteed?

  With 19 years of experience in production, we have developed a streamlined manufacturing process for various types of packaging boxes. Most of our workers have over 3 years of experience and are skilled at crafting packaging boxes to perfection. Additionally, we work with international brands such as MEIJI, DIOR, LV, LA MER, DOVE, FRESH, OLAY, L'ORÉAL, NETFLIX, TARTE, SEPHORA, P&G, TIFFANY & CO., COCA-COLA, STARBUCKS, DISNEY, MANUKORA, COLGATE, among others, who have recognized the quality of our products. We are confident that we can help your products stand out.

Order Process

• 1. What is the process for custom packaging?

  You should first determine the following details:
  Packaging style.
  Product dimensions (length * width * height).
  Material and surface finish.
  Printing colors (CMYK or Pantone).
  If possible, please provide images or design drafts for reference.
  
  We will then provide you with a quote and work with you to finalize the design and production details.
  
  The process is as follows: Consultation → Design & Confirmation → Quotation & Confirmation → Sample Production & Confirmation → Production & Quality Control → Shipping & Delivery → After-sales Service.
  
  This ensures that your custom packaging meets your exact requirements while providing a professional service experience throughout the entire process.

• 2. What is the minimum order quantity (MOQ) for custom packaging?

  Since all our products are 100% custom-made, the minimum order quantity (MOQ) is typically 1,000 units. We have handled smaller orders in the past, but we find that such orders are not as cost-effective. The exact quantity may vary based on product type and customization requirements. Please contact our packaging consultants, and we’ll guide you to the most suitable option.

• 3. Do you offer free packaging box designs?

  Yes, we offer free packaging design services! We understand that packaging design is crucial for your brand image, and our design team will provide creative and professional suggestions based on your needs and brand characteristics.

• 4. Do you offer free samples?

  Yes, we provide free samples once you place an order and submit the design. Sample lead time is typically 3-7 days, and shipping takes around 3-6 days. These samples are for pre-production quality checks. If your order quantity is large, we may deduct the sample cost (excluding shipping) from your final order total.

• 5. How long does it take to produce custom packaging?

  The production time depends on the complexity of the order. Generally, our custom packaging production time ranges from 1-6 weeks, depending on the order quantity, customization level, and complexity. Delivery time depends on the destination and chosen shipping method.

Pricing & Payment

• 1. How is the price for custom packaging determined?

  The price of custom packaging is determined by several factors, including the materials used, size, design complexity, and order quantity. Based on these variables, we will provide you with a competitive quote and offer detailed pricing after understanding your specific needs.

• 3. What payment methods do you accept?

  We accept various payment methods, including T/T, PayPal, L/C, Western Union, and other secure payment options. Please inform us of your preferred payment method, and we will provide the necessary details. A 50% deposit is required for all custom orders, with the balance due before shipment.

• 4. What are your delivery terms?

  We accept EXW, FOB, CFR, CIF, DDU, DDP, and other delivery terms. You can choose the most convenient or cost-effective method.

• 5. What after-sales services do you offer?

  We are committed to providing comprehensive after-sales service. For custom orders, we offer free design consultation. If you have any questions or requirements during the design process, our team will be happy to assist, ensuring your design matches your expectations. Since all packaging products are custom-made to your specifications, we do not accept returns. However, if you are dissatisfied with the order or feel there was an issue, please contact us, and we will do our best to resolve it.
  
  Our customer service team is always ready to answer your questions and address your concerns. Whether through phone, email, or live chat, you can easily reach us.

Shipping & Delivery

• 1. Where are your products manufactured and shipped from?

  Our factory is located in China, equipped with modern production facilities and an experienced professional team. We handle the entire production process, including quality control, supply chain management, and logistics, ensuring on-time delivery and meeting your custom requirements. This control allows us to offer competitive prices and flexible minimum order quantities.

• 2. What international shipping options do you provide?

  We offer various international shipping options, including ocean freight, air freight, road, and rail transportation. We select the best shipping solution based on factors such as shipment size, destination, and cost. We work with reliable logistics partners who are cost-effective and ensure timely and safe delivery of your custom packaging products.

• 3. How are shipping fees calculated?

  Shipping fees are based on the weight, size of the order, and delivery location. Once your order is confirmed, we will provide a detailed quote that includes shipping costs.

• 4. How can I track my order’s shipping status?

  Once your order is shipped, we will provide you with a tracking number. You can track the status of your shipment directly on the logistics company's website.

• 5. Do you offer expedited shipping services?

  Yes, we offer expedited shipping services for customers who require fast delivery. Please contact us with your desired delivery timeline, and we will provide expedited shipping options.

Sustainability & Certification

• 1. Are your products made from recycled materials?

  Yes, our products are made from 100% recycled materials. We are committed to sustainability, offering packaging solutions that help reduce waste and support the circular economy.

• 2. What certifications do your packaging products have?

  Our eco-friendly packaging products have obtained several standard certifications, including FSC, FDA, ISO, BRC, MSDS, REACH, ROHS, SEDEX, and others. These certifications ensure smooth production processes and high-quality products. We can provide certification documents upon request.

• 3. How are your products environmentally friendly?

  Our product designs prioritize sustainability. All packaging materials are recyclable, biodegradable, and compostable. We reduce waste during production and use responsible sourcing and environmentally-friendly manufacturing processes to minimize our carbon footprint.